Contact Information
We are here to assist with product questions, orders, shipping, returns, and general customer-support requests.
Customer Support
Business name: OPTAVERA
Email: support@optavera.com
Business address: 61 Kaki Bukit Ave 1 Shun Li Industrial Park #03-27 Singapore 417943
We aim to respond within 1–2 business days. Response times may be longer during weekends, public holidays, and periods of unusually high demand.
Contacting Us About an Order
Include the following information so we can locate your order:
- Your full name
- Order number
- Email address used at checkout
- A clear description of your request
- Photographs or video when reporting damage or a defect
For privacy and security, we may ask you to verify information connected with the order.
Order Changes and Cancellations
Contact us as soon as possible when requesting an address change, product change, or cancellation.
We will attempt to help, but changes cannot be guaranteed after an order has entered processing or been dispatched.
Returns
Do not send a product back without contacting us first.
Approved returns must be sent to the return location provided by our customer-support team. The address displayed on the original shipping package might not be the correct return address.
Business and Legal Correspondence
Formal business, privacy, intellectual-property, or legal correspondence may be sent to:
Email: support@optavera.com
Business address: 61 Kaki Bukit Ave 1 Shun Li Industrial Park #03-27 Singapore 417943
