Frequently Asked Questions
About the Product
What is the knee massager designed for?
Our knee massager combines adjustable massage, vibration, and heat functions to provide a comfortable and relaxing experience around the knee area.
It is intended for general comfort and relaxation. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition.
How do I use the knee massager?
- Position the massager comfortably around your knee.
- Secure the adjustable straps without overtightening them.
- Turn on the device.
- Select your preferred massage, vibration, or heat setting.
- Relax while the device completes the selected session.
Always follow the instructions included with your product. Begin with the lowest setting until you understand how the device feels.
Can I use the massage and heat functions separately?
Available functions may vary by product model. Please review the product description and instruction manual for the exact operating modes included with your device.
How often can I use it?
Use the product according to the included instruction manual. Begin with shorter sessions and discontinue use if you experience pain, excessive heat, numbness, skin irritation, or unusual discomfort.
Does it require batteries?
The product is rechargeable unless otherwise stated on the product page. A compatible charging cable is included where specified.
Can it be used on both knees?
Yes. The massager can generally be repositioned and used on either knee. It is designed for one knee at a time unless your selected package includes two devices.
Is one massager or a pair included?
The contents of your order depend on the package selected at checkout. Please review your selected quantity before completing your purchase.
Safety
Who should speak with a healthcare professional before using it?
Consult a qualified healthcare professional before use if you:
- Have a pacemaker or implanted electronic device
- Are pregnant
- Have circulation problems, blood clots, or reduced sensation
- Recently had surgery or suffered a serious injury
- Have a diagnosed joint, nerve, or cardiovascular condition
- Are uncertain whether heat or massage is appropriate for you
Do not use the product on broken, irritated, infected, or severely swollen skin. Do not use it while sleeping or when you cannot properly feel temperature.
Can this product replace medical treatment?
No. This product is intended for general comfort and relaxation only. It should not replace professional diagnosis, treatment, physiotherapy, prescribed medication, or medical advice.
Orders and Shipping
How long does shipping take?
Orders are normally processed within 1–3 business days.
Estimated delivery within the United States is generally 6-12 business days after dispatch. Delivery may take longer during holidays, severe weather, carrier disruptions, or periods of unusually high demand.
Delivery estimates are not guaranteed arrival dates.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking information will be sent to the email address entered at checkout.
Tracking may take up to 48 hours to display its first update.
Can I change or cancel my order?
Contact us at support@optavera.com as soon as possible. We will attempt to help, but orders that have already entered processing or been dispatched might not be changeable or cancellable.
What should I do if my address is incorrect?
Email support@optavera.com immediately with your order number and correct address.
Customers are responsible for entering a complete and accurate delivery address. We cannot guarantee that an address can be changed after processing begins.
Returns and Support
What is your return policy?
Eligible products may be returned within 30 days of delivery.
Non-defective products must be unused, undamaged, and returned with their original packaging and accessories. Because this is a personal-use product, opened or used items may not be returnable for hygiene reasons unless they arrived damaged or defective.
Contact support@optavera.com before sending a return.
What happens if my product arrives damaged?
Contact us within seven days of delivery and include:
- Your order number
- A description of the problem
- Clear photos or a short video
- A photo of the shipping packaging, when relevant
Once reviewed, we may offer troubleshooting assistance, a replacement, or another appropriate resolution.
How can I contact customer support?
Email us at support@optavera.com.
