Term of Service
Effective date: June 15, 2026
These Terms of Service govern your use of the OPTAVERA website and your purchase of products from us.
By accessing our website or placing an order, you agree to these Terms. Do not use the website if you do not agree.
1. Online Store Terms
You must be legally capable of entering into a binding agreement to place an order.
You may not use our products, website, or services for unlawful, fraudulent, abusive, or unauthorized purposes.
2. Product Information
We make reasonable efforts to present product descriptions, images, features, measurements, and colors accurately.
Screens, lighting, production updates, and manufacturing variations may cause minor differences between website images and the delivered product.
We may modify product specifications, packaging, prices, and availability without prior notice, provided that this does not improperly alter an order already accepted.
3. General Wellness and Medical Disclaimer
Products sold by OPTAVERA are intended for general comfort, relaxation, and personal use unless expressly stated otherwise.
They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product descriptions and customer reviews are not medical advice.
Consult a qualified healthcare professional before using the product when you have an existing condition, implanted electronic device, recent injury, circulation problem, reduced sensation, or other health concern.
Discontinue use if you experience pain, excessive heat, numbness, skin irritation, or unusual discomfort.
4. Orders
Submitting an order is an offer to purchase.
We reserve the right to accept, decline, or cancel an order for legitimate reasons, including:
- Product unavailability
- Pricing or description errors
- Suspected fraud
- Payment failure
- Delivery restrictions
- Violation of these Terms
When we cancel a paid order, the applicable payment will be refunded.
5. Billing and Account Information
You agree to provide current, complete, and accurate billing, shipping, contact, and payment information.
We are not responsible for delays or losses caused by incorrect information supplied at checkout.
6. Prices and Payments
Prices are displayed in the currency shown on the website. Applicable shipping charges, discounts, and taxes will be displayed during checkout where required.
Prices and promotions may change without notice. Price changes do not affect orders that have already been accepted unless an obvious pricing error occurred.
7. Shipping
Orders are shipped according to our Shipping Policy.
Delivery dates are estimates and may be affected by carriers, customs, weather, holidays, incorrect addresses, and other circumstances beyond our reasonable control.
Risk and ownership transfer as provided by applicable law.
8. Returns and Refunds
Returns, refunds, damaged products, and cancellations are governed by our Returns and Refund Policy.
Customers must contact us and receive return instructions before sending an item back.
9. Acceptable Use
You must not:
- Use the website for unlawful purposes
- Submit false or misleading information
- Attempt to access restricted systems
- Introduce malware or harmful code
- Scrape or copy the website without authorization
- Interfere with website security
- Impersonate another person
- Commit payment or return fraud
- Infringe intellectual-property or privacy rights
- Abuse our employees, contractors, or support channels
We may restrict access when these Terms are violated.
10. Intellectual Property
Website content—including text, graphics, logos, product images, videos, layouts, trademarks, and software—is owned by or licensed to OPTAVERA.
You may use the website for personal, non-commercial shopping purposes. No content may be copied, reproduced, republished, sold, or commercially exploited without written permission.
11. Customer Content
When you submit a review, photograph, video, testimonial, or other content, you confirm that:
- You own or control the necessary rights
- The content is truthful
- The content does not violate another person’s rights
- The content is not unlawful, abusive, or misleading
You grant us a non-exclusive, worldwide, royalty-free license to use and display submitted content for operating and promoting our business, subject to applicable law.
12. Third-Party Services and Links
Our website may use or link to third-party services.
We do not control and are not responsible for third-party websites, content, products, policies, or practices. Use of third-party services may be governed by separate terms.
13. Errors and Omissions
Website content may occasionally contain typographical errors, inaccuracies, or omissions.
We may correct errors and update information at any time. Where an error materially affects an order, we may contact the customer, correct the order, or issue a refund where appropriate.
14. Disclaimer of Warranties
To the maximum extent permitted by law, the website and services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, secure, or error-free.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded.
15. Limitation of Liability
To the maximum extent permitted by law, OPTAVERA will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from use of the website or products.
Our total liability relating to a particular order will not exceed the amount paid for that order, except where applicable law requires otherwise.
This section does not exclude liability that cannot legally be limited or excluded.
16. Indemnification
To the extent permitted by law, you agree to indemnify OPTAVERA against claims, losses, and reasonable expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.
17. Termination
We may suspend or terminate access to our services when you materially violate these Terms, engage in fraud, threaten website security, or misuse our services.
Obligations incurred before termination remain enforceable.
18. Severability
When a provision is determined to be unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary. The remaining provisions will continue in effect.
19. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Returns and Refund Policy, form the agreement between you and OPTAVERA concerning use of the website and purchases from us.
20. Governing Law
These Terms are governed by the applicable laws of UNITED STATES, without excluding mandatory consumer protections available under the laws of the customer’s jurisdiction.
21. Changes to These Terms
We may update these Terms when our business, services, or legal obligations change.
The revised Terms become effective when published, unless a different effective date is stated.
22. Contact Information
Questions regarding these Terms should be sent to:
Business name: OPTAVERA
Email: support@optavera.com
Business address: 61 Kaki Bukit Ave 1 Shun Li Industrial Park #03-27 Singapore 417943
