Shipping Policy
Effective date: June 15, 2026
Thank you for shopping with OPTAVERA. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are normally processed within 1–3 business days, excluding weekends and public holidays.
Processing includes payment verification, order preparation, quality checks, packaging, and transfer to the shipping carrier.
During holidays, promotional events, or periods of unusually high order volume, processing may require additional time.
Estimated Delivery Times
After your order has been dispatched, estimated delivery within the United States is generally:
6-12 business days
These delivery periods are estimates rather than guaranteed arrival dates. Delays may occur because of:
- Carrier disruptions
- Severe weather
- Public holidays
- Incorrect or incomplete addresses
- Customs inspections
- High seasonal demand
- Circumstances outside our reasonable control
A delivery delay does not automatically qualify an order for cancellation or a refund while the package remains in transit.
Shipping Charges
Applicable shipping charges will be displayed at checkout before payment is completed.
Any free-shipping promotion applies only under the conditions displayed on our website at the time of purchase.
Order Tracking
When your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking systems may take up to 48 hours to display their first update. Temporary gaps between tracking scans do not necessarily mean that the package has stopped moving.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate:
- Full name
- Street address
- Apartment or unit number
- City, state, and postal code
- Email address
- Telephone number, when required by the carrier
Contact support@optavera.com immediately if you discover an error.
We cannot guarantee that an address can be modified after an order has entered processing. Additional shipping costs resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.
Split Shipments
Orders containing multiple products may arrive in separate packages. Separate tracking numbers may be provided when this occurs.
You will not be charged additional shipping fees solely because we divided your order into multiple shipments.
Packages Marked Delivered
When tracking shows that an order was delivered but you cannot locate it:
- Check around the delivery location.
- Ask members of your household or nearby neighbors.
- Check with your building reception or mailroom.
- Allow one additional business day because some carriers scan packages before final delivery.
- Contact the shipping carrier using your tracking number.
After completing these steps, contact support@optavera.com with your order number and tracking information. We will assist with an investigation, but we cannot guarantee reimbursement for packages confirmed as correctly delivered by the carrier.
Lost or Severely Delayed Packages
A package is not considered lost merely because tracking has not updated for several days.
When a shipment has exceeded the normal delivery estimate by a significant amount, contact us so we can request an investigation from the carrier.
A replacement or refund may be offered after the shipment is officially confirmed lost or undeliverable.
Damaged Packages
Contact support@optavera.com within seven days of delivery if your order arrives damaged.
Include your order number, photographs of the product, photographs of the packaging, and a brief description of the problem. Do not discard the item or packaging until your claim has been reviewed.
Customs and Import Charges
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country.
These charges are not controlled by OPTAVERA and, unless expressly stated at checkout, are the customer’s responsibility.
Refused and Unclaimed Deliveries
Orders refused by the recipient or left unclaimed may be returned to the sender.
Any refund will be considered after the returned parcel has been received and inspected. Original shipping charges and additional carrier costs may be deducted where legally permitted.
Contact
For shipping assistance, contact:
Email: support@optavera.com
