Privacy Policy
Effective date: June 15, 2026
This Privacy Policy describes how OPTAVERA collects, uses, stores, and shares personal information when you visit our website, purchase a product, contact us, or otherwise use our services.
Information We Collect
Depending on how you interact with our store, we may collect:
Contact information
This may include your name, email address, telephone number, billing address, and shipping address.
Order information
This may include products purchased, order value, transaction history, delivery information, returns, refunds, and customer-support communications.
Payment information
Payments are processed by third-party payment providers. We generally do not directly store complete payment-card numbers.
Payment providers may collect your card details, billing information, authentication information, and transaction data according to their own privacy policies.
Device and usage information
We may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Website activity
- Referring website
- Pages viewed
- Products added to your cart
- Approximate location derived from your IP address
- Cookie and similar technology identifiers
Customer-support information
When you contact us, we may collect the contents of your message, attachments, order details, and any other information you voluntarily provide.
How We Use Personal Information
We may use personal information to:
- Process and deliver orders
- Collect and verify payments
- Send order and shipping notifications
- Manage returns and refunds
- Provide customer service
- Detect fraud and unauthorized transactions
- Protect our website, customers, and business
- Maintain records
- Improve our website and services
- Measure website and advertising performance
- Personalize content and advertising
- Send marketing communications where permitted
- Comply with legal and regulatory obligations
- Enforce our policies and agreements
Shopify
Our store is hosted through Shopify, which provides the e-commerce platform used to offer our products and services.
Shopify may process information about store visitors and customers to provide hosting, checkout, fraud prevention, analytics, and related services.
Your information may be processed in countries other than the country where you live.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
- Keep the website functioning
- Remember cart contents and preferences
- Enable secure checkout
- Analyze traffic and store performance
- Prevent fraud
- Measure advertising
- Display more relevant advertising
Where required, you may manage non-essential cookies through the consent controls displayed on our website. You may also control cookies through your browser, although blocking essential cookies may affect website functionality.
Advertising and Analytics
We may use advertising and analytics services, including services supplied by platforms such as Meta and Google.
These providers may receive information about your device, browsing activity, purchases, or interactions with our advertisements. They may use cookies or similar technologies to measure advertising performance and show relevant advertisements, subject to their own privacy practices and your available choices.
How We Share Information
We may share personal information with service providers that help us operate the store, including:
- Shopify
- Payment processors
- Shipping carriers
- Warehouses and fulfillment partners
- Customer-support providers
- Email and communication platforms
- Website analytics providers
- Advertising platforms
- Fraud-prevention and security providers
- Professional advisers
- Government authorities when legally required
We may also disclose information in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction.
We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, except where independently permitted by law.
International Data Transfers
Our service providers may process personal information outside your state, province, or country.
Where required, appropriate safeguards may be used for international transfers. Privacy protections in another jurisdiction may differ from those in your home jurisdiction.
Data Retention
We retain personal information for as long as reasonably necessary to:
- Complete transactions
- Provide customer support
- Maintain business and tax records
- Prevent fraud
- Resolve disputes
- Enforce agreements
- Meet legal obligations
Retention periods vary depending on the type of information and the reason it was collected.
Your Privacy Rights
Depending on where you live, you may have rights to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion
- Restrict or object to certain processing
- Withdraw consent
- Request a portable copy of certain information
- Opt out of certain targeted advertising or data sharing
- Appeal a decision concerning a privacy request
- Submit a complaint to a data-protection authority
These rights are subject to applicable law and may contain exceptions.
To submit a privacy request, email [SUPPORT EMAIL]. We may need to verify your identity before completing the request.
Marketing Communications
You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message.
Even after unsubscribing from marketing, you may continue receiving transactional messages relating to orders, payments, shipping, returns, security, or customer service.
Children’s Privacy
Our services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.
A parent or guardian who believes a child has provided personal information may contact us at support@optavera.com.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
No internet transmission or storage system can be guaranteed completely secure. Customers should protect their account credentials and contact us if they suspect unauthorized activity.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of third parties.
Review the privacy policy of any third-party service before providing personal information.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our business, technology, legal obligations, or data practices.
The updated version will be published on this page with a revised effective date.
Contact Us
For questions or privacy requests, contact:
Business name: OPTAVERA
Email: support@optavera.com
Business address: 61 Kaki Bukit Ave 1 Shun Li Industrial Park #03-27 Singapore 417943
